About the system

Truancy Call sends to parents whose children are absent from school, an automated phone call to their landline or mobile phone (in English and a variety of other languages), a text message to their mobile phone and an email. The parents are then required to respond to these messages by the same manner. Should a parent not respond an hour later they will be called again (text messages sent once only) then repeatedly until the parent responds up until 8pm (over a third of parental responses occur between 6-8pm).

Responses from parents are stored next to each pupil for the school to listen to or view. Each parental response is timed, dated and stored indefinitely. Once listened to or viewed on screen, the person operating Truancy Call

can add the appropriate attendance code and date the student is expected to return and this is written back* on to the Management Information System operated by school.

Not only does the system provide "First Day Contact", it does more. Rather than just sending a one way message which will result in a mass of parents/guardians calling back and clogging up school reception. Truancy Call, allows parents/guardians, as part of the automated phone call, to speak a reason for their child’s absence into the phone and should they have received a text message, then they can text the reasons for their child’s absence back.

Truancy Calls innovative service has met with unprecedented success since launch in 2001. The service has repeatedly received recognition and praise throughout the Education and Technology industry.
Find out how it works

Awards

  • Truancy Call awards

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Term Time Tracker Term Time Tracker - allows Local Authorities to track and communicate by text to parents and pupils who are on extended leave from school

e-mentoring e-mentoring - allows communication between pupils and their Mentors by text message, the secure website and forums.

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